Hello all,
I think I've asked this before but my memory gets worse by the minute nowadays.
Is there an answer to the manager/assistant scenario when using Jabber? I don't mean IPMA, but, rather, that a VIP or similar has their directory information updated to show their telephone number as a main departmental, or that of their office/reception area. This works as they'd expect for the first person, but, when multiple persons have the same telephone number listed, calls from that person seem to show up in Jabber as a randomly selected contact, as Jabber does contact resolution based on the number. I can come up with scenarios that work for the IP Phones since they don't have this contact resolution concept, but, it doesn't carry over to Jabber.
Long and short we don't control the directory and when people don't want to be called or a department wants all calls to funnel through an attendant, the results are not great.
I suppose this would also apply if someone shares an extension, since again display names would be ignored by Jabber you'd never know for sure who you were talking with until you answered the call.
Is there some way around this?
Adam
I think I've asked this before but my memory gets worse by the minute nowadays.
Is there an answer to the manager/assistant scenario when using Jabber? I don't mean IPMA, but, rather, that a VIP or similar has their directory information updated to show their telephone number as a main departmental, or that of their office/reception area. This works as they'd expect for the first person, but, when multiple persons have the same telephone number listed, calls from that person seem to show up in Jabber as a randomly selected contact, as Jabber does contact resolution based on the number. I can come up with scenarios that work for the IP Phones since they don't have this contact resolution concept, but, it doesn't carry over to Jabber.
Long and short we don't control the directory and when people don't want to be called or a department wants all calls to funnel through an attendant, the results are not great.
I suppose this would also apply if someone shares an extension, since again display names would be ignored by Jabber you'd never know for sure who you were talking with until you answered the call.
Is there some way around this?
Adam