That’s an interesting way to use the EM feature.
But I have come to hate that logged out EM profile setting.
One region was done a while back by a vendor that set that up on every phone. Whether the people used EM or not. Causes lots of problems when new support folks don’t remember that setting.... and always annoying with the extra steps to find what device a particular extension is living on. And if someone moved phones, logged in to EM once to get their profile, then EM blips and they get logged out, they complain the phone looks different because they forgot they logged in weeks or months ago (that cluster does not enforce a max logged in time for EM for many various business wants). And when cluster reboot happens the same story is repeated, as other users have come and gone or swapped phones.
It’s late. I’ll be done now.
Just be careful how you use EM logged out profile.
Loren
On Oct 18, 2019, at 11:18 PM, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
? So basically, you can’t “log in” via extension mobility, but the logged out profile is the one you end up using when you sign in?
Interesting.
-sent from mobile device-
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
www.uoguelph.ca/ccs<
http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook
[University of Guelph Cornerstone with Improve Life tagline]
On Oct 18, 2019, at 6:20 PM, Scott Voll <svoll.voip@gmail.com<mailto:svoll.voip@gmail.com>> wrote:
OK, my counter part had an open ticket with TAC on using Jabber in an extension mobility environment, and gave us this work around. Seems to be working for us:
***** Response *****
As we discussed, for Jabber side possibly the requirement is that the phone device is not assigned with an extension, which makes the issue with the UCC.
As tested in lab, I was able to assign an extension mobility profile the same way we can for a deskphone. Here below are the steps I took. Please let me know if you have any questions!
1. Created a new EM profile:
CUCM >> Device >> Device Settings >> Device Profile >> Add New >> Device Profile Type: Cisco Unified Client Services Framework >> I used all default settings with the exception of the Login User ID – my test user ID “kivanov5”
2. Created a new CSF using default settings. Did not assign a line. I only assigned the test user for it as owner and selected the EM profile:
[cid:]
[cid:]
[cid:]
3. In the End User page I just selected the EM Profile
[cid:]
Using these settings above I was able to sign in Jabber with my test user and the softphone was just working. From End User perspective, I don’t think there would be a noticeable difference. When dialing another test user the caller ID was showing the extension of the Extension Mobility profile.
Try it and let me know if that may be working for you!
Kind regards,
On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line (as a secondary dn). Works great as far as I can tell. Still no experience with UCCx though.
I suspect, agent DN as primary, personal as secondary, vm configured for personal mailbox, would work great.
Of course, we’re using shred agent logins. Not sure how well that will work.
Lelio
P. S. One thing with shared multi line on Jabber... if someone puts a call on hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as I can tell. Need to do more investigation.
-sent from mobile device-
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
www.uoguelph.ca/ccs<
http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook
[University of Guelph Cornerstone with Improve Life tagline]
On Oct 18, 2019, at 5:56 PM, Tim Smith <tim.smith@enject.com.au<mailto:tim.smith@enject.com.au>> wrote:
Is anyone doing multi line on Jabber yet?
I’ve always thought dedicated UCCX line is best?
Just have one on phone, different one on Jabber
Login to wherever you want to answer calls
It’s unlikely to be desk and softphone at same time (and if it is then use CTI instead)
Dedicated line then gets rid of all the other UCCX line restrictions, and it doesn’t matter what this DN number is.
Give them a personal DN if required.
If it’s just a dedicated contact centre they may not even need a personal DN
Get Outlook for iOS<
https://aka.ms/o0ukef>
________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Sent: Saturday, October 19, 2019 6:49:42 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.
Matthew Loraditch?
Sr. Network Engineer
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From: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>; Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Ok, now you’re really freaking me out.
You don’t need a CSF device to log in with Jabber?
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
www.uoguelph.ca/ccs<
https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=PhcXFnBrp298T0iw9JGAG8NCqnJBDqWOx2Cjvk4TYDQ%3D&reserved=0> | @UofGCCS on Instagram, Twitter and Facebook
[University of Guelph Cornerstone with Improve Life tagline]
From: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>>; Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Yeah just don’t create one if you don’t like having them blank. You don’t need a CSF for deskphone control.
Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<
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From: Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>>
Sent: Friday, October 18, 2019 3:30 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a CSF device for that user, make sure their IPCC extension is not assigned to it.
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Interesting. Devices without DNs just freak me out!
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
www.uoguelph.ca/ccs<
https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=vwV7lJH1g2667IwErOqJdKvV97lJnQTbO56CPqVghqw%3D&reserved=0> | @UofGCCS on Instagram, Twitter and Facebook
[University of Guelph Cornerstone with Improve Life tagline]
From: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Correct. If you have agents who want to use Jabber and have a hardphone DO NOT put their agent DN on any other device. If you search the DN in CUCM you need to see that DN associated to only a single device
Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
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From: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:26 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”
In this case, do I have to make sure not to program a DN on Jabber?
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
www.uoguelph.ca/ccs<
https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=ZkXWBo1pz8UZVN%2Fe%2BtQJu%2BemBGgkm0djNsIrMnZSC64%3D&reserved=0> | @UofGCCS on Instagram, Twitter and Facebook
[University of Guelph Cornerstone with Improve Life tagline]
From: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:24 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
LOL
Yes Historically you were good with the hardphone and CIPC b/c you can use ext. mobility on both to get you extension and from a UCCX perspective said extension was only on one device in CUCM.
Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”
Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<
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From: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:17 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
Oh yeah – I remember that session. It was great. But not as good as the session where I raised my hand and asked when they were gonna get rid of that final cable from the room kit to the touch 10. ????
But, I digress.
So, historically, are you saying then, that one could have a hardphone with an agent extension and use CIPC with extension mobility and activate that same agent extension on CIPC and things would work and it was supported?
From your last statement, “Jabber CTI control is kosher and has no bearing on this issue.” , are you implying I could install Jabber and modify the call settings to use the hard phone and it _would_ work?
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
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From: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?
The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa.
An agent extension can only be programmed on one device in all of CUCM.
Previously the above situation could be handled by CIPC as extension mobility is supported.
Jabber does not and will not support extension mobility as a softphone.
UCCX says that supporting an agent extension on multiple devices is extremely difficult to fix
I can’t remember if you were in those sessions at Cisco Live with me or not but it was a fun little it’s not my problem scenario from the two BUs in some of the sessions asking how they were going to fix this.
Jabber CTI control is kosher and has no bearing on this issue.
Matthew Loraditch?
Sr. Network Engineer
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From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?
I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods and some restrictions UCCx places on things.
So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.
I believe it’s when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer. Or you want Jabber to control your hard phone. Etc.
Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?
Lelio
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
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