Mailing List Archive

Is Your CCIE Status on Your Cisco.com Profile?
Ok, so this is kind of big news for me, so I thought I'd share it with all
of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been
told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was
happening. Its not unreasonable to assume this was an automatic
association. Come to find out, I was wrong, and for five years, I have
been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because
it might.

Head on over to your Cisco.com Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

[image: image.png]



Then click the Access Management tab

[image: image.png]


Then click the CCIE tab

[image: image.png]


Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't
need this guide, sorry to waste your time, but at least you can sleep easy
tonight.

*GOOD*

[image: image.png]


B) If you see two fields to enter your CCIE Number and Company Name, then
you are not associated

*BAD*

[image: image.png]

So, if this matches what you see, then we need to make sure some things
line up first before just submitting the information, else it will likely
just fail.

Step 1) Check your CCIE Profile

Go to:
https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company
Name

[image: image.png]


Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check
your First Name, Last Name, Email and Company

[image: image.png]


All 4 values should match exactly, and if not, you will need to correct
them, and how you do that is up to you. I.e., Which name is correct, or
email, etc. Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a
few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find
yourself back at the form you need to submit with your CCIE # and Company
name. You might have still had this open.

Populate the fields to reflect your number and the company name as you saw
it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following
error when submitting

[image: image.png]

So, I needed to open a certification support case at:
www.cisco.com/go/certsupport, in which case, they actually made the
association for me, though, I am told its supposed to be self-service.

And that's it. I hope this helps someone avoid 5 years of missed
opportunity.

Let me know if this helped you out, or if you already were associated. I'm
curious as to how many people have this slip by them.
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Anthony,
Congratulations ???????? on your fifth IE anniversary! It’s very nice of
you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening. Its not unreasonable to assume this was an automatic
> association. Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
> Head on over to your Cisco.com Profile Account Management page:
> https://www.cisco.com/c/en/us/about/account.html
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
> [image: image.png]
>
>
>
> Then click the Access Management tab
>
> [image: image.png]
>
>
> Then click the CCIE tab
>
> [image: image.png]
>
>
> Now, either one of two things will show here:
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
> *GOOD*
>
> [image: image.png]
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
> *BAD*
>
> [image: image.png]
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
> Step 1) Check your CCIE Profile
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
> [image: image.png]
>
>
> Step 2) Check your CCO Profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
> [image: image.png]
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you. I.e., Which name is correct, or
> email, etc. Just make them match 100%.
>
> Step 3) Associate your CCIE to your CCO profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name. You might have still had this open.
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
> [image: image.png]
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
> And that's it. I hope this helps someone avoid 5 years of missed
> opportunity.
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Thank you so much for the congratulations and appreciation! So far no one
has mentioned that it helped them get associated, or if they already were,
so I'm not too sure if this was a valuable guide or not. I'm afraid I
might be the only knucklehead who earned his CCIE, promptly set it on a
shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:

> Anthony,
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
> -Pete
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> Ok, so this is kind of big news for me, so I thought I'd share it with
>> all of you; current and future CCIEs.
>>
>> I got my CCIE Collaboration (45633) five years ago, and had always been
>> told that I would receive preferred treatment when opening TAC cases.
>>
>> Now, I didn't know how to verify that statement, so I just assumed it was
>> happening. Its not unreasonable to assume this was an automatic
>> association. Come to find out, I was wrong, and for five years, I have
>> been missing out on this benefit.
>>
>> First up, just check if your CCO profile reflects your CCIE status,
>> because it might.
>>
>> Head on over to your Cisco.com Profile Account Management page:
>> https://www.cisco.com/c/en/us/about/account.html
>>
>> Partners and Customers alike, will click the Customer Profile Manager
>> link.
>>
>> [image: image.png]
>>
>>
>>
>> Then click the Access Management tab
>>
>> [image: image.png]
>>
>>
>> Then click the CCIE tab
>>
>> [image: image.png]
>>
>>
>> Now, either one of two things will show here:
>>
>> A) If you see a link to the CCIE program, then you're golden, and you
>> don't need this guide, sorry to waste your time, but at least you can sleep
>> easy tonight.
>>
>> *GOOD*
>>
>> [image: image.png]
>>
>>
>> B) If you see two fields to enter your CCIE Number and Company Name, then
>> you are not associated
>>
>> *BAD*
>>
>> [image: image.png]
>>
>> So, if this matches what you see, then we need to make sure some things
>> line up first before just submitting the information, else it will likely
>> just fail.
>>
>> Step 1) Check your CCIE Profile
>>
>> Go to:
>> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>>
>> Click on Profile, and check your First Name, Last Name, Email and Company
>> Name
>>
>> [image: image.png]
>>
>>
>> Step 2) Check your CCO Profile
>>
>> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
>> started on), and click on Customer Profile Manager
>>
>> It should already be on the Personal tab, but if not, click that, and
>> check your First Name, Last Name, Email and Company
>>
>> [image: image.png]
>>
>>
>> All 4 values should match exactly, and if not, you will need to correct
>> them, and how you do that is up to you. I.e., Which name is correct, or
>> email, etc. Just make them match 100%.
>>
>> Step 3) Associate your CCIE to your CCO profile
>>
>> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
>> a few times), and click on Customer Profile Manager
>>
>> Then click on Access Management, and finally click on the CCIE tab, to
>> find yourself back at the form you need to submit with your CCIE # and
>> Company name. You might have still had this open.
>>
>> Populate the fields to reflect your number and the company name as you
>> saw it on both your CCIE and CCO profiles, and click Submit.
>>
>> Now, I had trouble with this one part, and I was getting the following
>> error when submitting
>>
>> [image: image.png]
>>
>> So, I needed to open a certification support case at:
>> www.cisco.com/go/certsupport, in which case, they actually made the
>> association for me, though, I am told its supposed to be self-service.
>>
>> And that's it. I hope this helps someone avoid 5 years of missed
>> opportunity.
>>
>> Let me know if this helped you out, or if you already were associated.
>> I'm curious as to how many people have this slip by them.
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow@gmail.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>> wrote:
Anthony,
Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

[cid:image002.png@01D572C2.9AE309D0]


Then click the Access Management tab

[cid:image003.png@01D572C2.9AE309D0]

Then click the CCIE tab

[cid:image004.png@01D572C2.9AE309D0]

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
[cid:image005.png@01D572C2.9AE309D0]

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
[cid:image006.png@01D572C2.9AE309D0]

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

[cid:image007.png@01D572C2.9AE309D0]

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

[cid:image008.png@01D572C2.9AE309D0]

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

[cid:image009.png@01D572C2.9AE309D0]
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it. I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Mine was associated, though I haven’t seen any noticeable TAC improvements.

> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.
>
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
> <image001.png>
>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
> Sent: Tuesday, September 24, 2019 10:22 AM
> To: Peter Slow <peter.slow@gmail.com>
> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
> Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
> Anthony,
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!
>
> -Pete
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
> Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.
>
> I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.
>
> Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.
>
> First up, just check if your CCO profile reflects your CCIE status, because it might.
>
> Head on over to your Cisco.com Profile Account Management page:
> https://www.cisco.com/c/en/us/about/account.html
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
> <image002.png>
>
>
> Then click the Access Management tab
>
> <image003.png>
>
> Then click the CCIE tab
>
> <image004.png>
>
> Now, either one of two things will show here:
>
> A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.
>
> GOOD
> <image005.png>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated
>
> BAD
> <image006.png>
>
> So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.
>
> Step 1) Check your CCIE Profile
>
> Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
> Click on Profile, and check your First Name, Last Name, Email and Company Name
>
> <image007.png>
>
> Step 2) Check your CCO Profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager
>
> It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company
>
> <image008.png>
>
> All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.
>
> Step 3) Associate your CCIE to your CCO profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager
>
> Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.
>
> Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.
>
> Now, I had trouble with this one part, and I was getting the following error when submitting
>
> <image009.png>
> So, I needed to open a certification support case at: www.cisco.com/go/certsupport, in which case, they actually made the association for me, though, I am told its supposed to be self-service.
>
> And that's it. I hope this helps someone avoid 5 years of missed opportunity.
>
> Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Low blow Mt Penguin, low blow. I'm not saying you get developers on the
case with you. I think it's more of a backbone TAC (if available) versus
the outsourced TAC. I admittedly haven't opened a TAC case since fixing my
status, so the benefit has yet to be seen by me. I did notice I can select
Sev 2 online, however, Sev 1 was still disabled as an option when I took a
cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com> wrote:

> Mine was associated, though I haven’t seen any noticeable TAC improvements.
>
> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
> they had a similar experience in thinking CCIE treatment was automatic.
> I’ll have to follow up with them.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> <image001.png>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:22 AM
> *To:* Peter Slow <peter.slow@gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thank you so much for the congratulations and appreciation! So far no one
> has mentioned that it helped them get associated, or if they already were,
> so I'm not too sure if this was a valuable guide or not. I'm afraid I
> might be the only knucklehead who earned his CCIE, promptly set it on a
> shelf, and didn't put it to work for me.
>
>
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>
> Anthony,
>
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
>
>
> -Pete
>
>
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
>
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
>
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening. Its not unreasonable to assume this was an automatic
> association. Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
>
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
>
>
> Head on over to your Cisco.com Profile Account Management page:
>
> https://www.cisco.com/c/en/us/about/account.html
>
>
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
>
>
> <image002.png>
>
>
>
>
>
> Then click the Access Management tab
>
>
>
> <image003.png>
>
>
>
> Then click the CCIE tab
>
>
>
> <image004.png>
>
>
>
> Now, either one of two things will show here:
>
>
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
>
>
> *GOOD*
>
> <image005.png>
>
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
>
>
> *BAD*
>
> <image006.png>
>
>
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
>
>
> Step 1) Check your CCIE Profile
>
>
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
>
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
>
>
> <image007.png>
>
>
>
> Step 2) Check your CCO Profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
>
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
>
>
> <image008.png>
>
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you. I.e., Which name is correct, or
> email, etc. Just make them match 100%.
>
>
>
> Step 3) Associate your CCIE to your CCO profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
>
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name. You might have still had this open.
>
>
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
>
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
>
>
> <image009.png>
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
>
>
> And that's it. I hope this helps someone avoid 5 years of missed
> opportunity.
>
>
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
That's cool! I hope it helps them out. Good on you for spreading the word.

On Tue, Sep 24, 2019 at 9:27 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
> they had a similar experience in thinking CCIE treatment was automatic.
> I’ll have to follow up with them.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:22 AM
> *To:* Peter Slow <peter.slow@gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thank you so much for the congratulations and appreciation! So far no one
> has mentioned that it helped them get associated, or if they already were,
> so I'm not too sure if this was a valuable guide or not. I'm afraid I
> might be the only knucklehead who earned his CCIE, promptly set it on a
> shelf, and didn't put it to work for me.
>
>
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>
> Anthony,
>
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
>
>
> -Pete
>
>
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
>
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
>
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening. Its not unreasonable to assume this was an automatic
> association. Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
>
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
>
>
> Head on over to your Cisco.com Profile Account Management page:
>
> https://www.cisco.com/c/en/us/about/account.html
>
>
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
>
>
>
>
>
>
> Then click the Access Management tab
>
>
>
>
>
> Then click the CCIE tab
>
>
>
>
>
> Now, either one of two things will show here:
>
>
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
>
>
> *GOOD*
>
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
>
>
> *BAD*
>
>
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
>
>
> Step 1) Check your CCIE Profile
>
>
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
>
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
>
>
>
>
> Step 2) Check your CCO Profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
>
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
>
>
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you. I.e., Which name is correct, or
> email, etc. Just make them match 100%.
>
>
>
> Step 3) Associate your CCIE to your CCO profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
>
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name. You might have still had this open.
>
>
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
>
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
>
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
>
>
> And that's it. I hope this helps someone avoid 5 years of missed
> opportunity.
>
>
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
It’s been a while since my TAC days but CCIE meant you went straight to Backbone TAC. They were considering phasing this out at some point, not sure where that went because TAC does key word based routing.

There is/was some thinking with customers that backbone = best, but the way keywords are distributed this may often times be a disservice to getting a speedy resolution. You may have a more skilled engineer, but they may not see that type of problem often and it will take them much longer to reach a resolution.



From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:09 AM
To: UC Penguin <gentoo@ucpenguin.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

EXTERNAL EMAIL




Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
Mine was associated, though I haven’t seen any noticeable TAC improvements.


Pavan Dave | Senior Engineer, Contact Center
Presidio (NASDAQ: PSDO) | presidio.com<http://presidio.com>
7701 Las Colinas Ridge #600, Irving, TX 75063
D: 469.464.1283 | C: 832.860.5465 | pdave@presidio.com<mailto:pdave@presidio.com>



On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com<http://Cisco.com> Profile?

Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>> wrote:
Anthony,
Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com<http://Cisco.com> Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

<image002.png>


Then click the Access Management tab

<image003.png>

Then click the CCIE tab

<image004.png>

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
<image005.png>

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
<image006.png>

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

<image007.png>

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

<image008.png>

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

<image009.png>
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it. I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip


This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Thanks for the insight!

Correction to my previous post, I meant to type Mr. Penguin, and not Mt.
Penguin.

On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <pdave@presidio.com> wrote:

> It’s been a while since my TAC days but CCIE meant you went straight to
> Backbone TAC. They were considering phasing this out at some point, not
> sure where that went because TAC does key word based routing.
>
>
> There is/was some thinking with customers that backbone = best, but the
> way keywords are distributed this may often times be a disservice to
> getting a speedy resolution. You may have a more skilled engineer, but they
> may not see that type of problem often and it will take them much longer to
> reach a resolution.
>
>
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:09 AM
> *To:* UC Penguin <gentoo@ucpenguin.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> *EXTERNAL EMAIL*
>
>
>
>
>
> Low blow Mt Penguin, low blow. I'm not saying you get developers on the
> case with you. I think it's more of a backbone TAC (if available) versus
> the outsourced TAC. I admittedly haven't opened a TAC case since fixing my
> status, so the benefit has yet to be seen by me. I did notice I can select
> Sev 2 online, however, Sev 1 was still disabled as an option when I took a
> cursory look.
>
>
>
> On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
> Mine was associated, though I haven’t seen any noticeable TAC improvements.
>
>
>
> Pavan Dave | Senior Engineer, Contact Center
> Presidio (NASDAQ: PSDO) | presidio.com
> 7701 Las Colinas Ridge #600, Irving, TX 75063
> D: 469.464.1283 | C: 832.860.5465 | pdave@presidio.com
>
>
>
> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
> they had a similar experience in thinking CCIE treatment was automatic.
> I’ll have to follow up with them.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> <image001.png>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:22 AM
> *To:* Peter Slow <peter.slow@gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thank you so much for the congratulations and appreciation! So far no one
> has mentioned that it helped them get associated, or if they already were,
> so I'm not too sure if this was a valuable guide or not. I'm afraid I
> might be the only knucklehead who earned his CCIE, promptly set it on a
> shelf, and didn't put it to work for me.
>
>
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>
> Anthony,
>
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
>
>
> -Pete
>
>
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
>
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
>
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening. Its not unreasonable to assume this was an automatic
> association. Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
>
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
>
>
> Head on over to your Cisco.com Profile Account Management page:
>
> https://www.cisco.com/c/en/us/about/account.html
>
>
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
>
>
> <image002.png>
>
>
>
>
>
> Then click the Access Management tab
>
>
>
> <image003.png>
>
>
>
> Then click the CCIE tab
>
>
>
> <image004.png>
>
>
>
> Now, either one of two things will show here:
>
>
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
>
>
> *GOOD*
>
> <image005.png>
>
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
>
>
> *BAD*
>
> <image006.png>
>
>
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
>
>
> Step 1) Check your CCIE Profile
>
>
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
>
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
>
>
> <image007.png>
>
>
>
> Step 2) Check your CCO Profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
>
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
>
>
> <image008.png>
>
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you. I.e., Which name is correct, or
> email, etc. Just make them match 100%.
>
>
>
> Step 3) Associate your CCIE to your CCO profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
>
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name. You might have still had this open.
>
>
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
>
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
>
>
> <image009.png>
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
>
>
> And that's it. I hope this helps someone avoid 5 years of missed
> opportunity.
>
>
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> *This message w/attachments (message) is intended solely for the use of
> the intended recipient(s) and may contain information that is privileged,
> confidential or proprietary. If you are not an intended recipient, please
> notify the sender, and then please delete and destroy all copies and
> attachments. Please be advised that any review or dissemination of, or the
> taking of any action in reliance on, the information contained in or
> attached to this message is prohibited.*
>
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
I prefer Mt. Penguin.

As does Benadark Cumberband.

https://www.youtube.com/watch?v=9GHPNKUMf70&t=3m18s

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 11:26 AM
To: Dave, Pavan <pdave@presidio.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Thanks for the insight!

Correction to my previous post, I meant to type Mr. Penguin, and not Mt. Penguin.

On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <pdave@presidio.com<mailto:pdave@presidio.com>> wrote:
It’s been a while since my TAC days but CCIE meant you went straight to Backbone TAC. They were considering phasing this out at some point, not sure where that went because TAC does key word based routing.

There is/was some thinking with customers that backbone = best, but the way keywords are distributed this may often times be a disservice to getting a speedy resolution. You may have a more skilled engineer, but they may not see that type of problem often and it will take them much longer to reach a resolution.



From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:09 AM
To: UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

EXTERNAL EMAIL


Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
Mine was associated, though I haven’t seen any noticeable TAC improvements.


Pavan Dave | Senior Engineer, Contact Center
Presidio (NASDAQ: PSDO) | presidio.com<http://presidio.com>
7701 Las Colinas Ridge #600, Irving, TX 75063
D: 469.464.1283 | C: 832.860.5465 | pdave@presidio.com<mailto:pdave@presidio.com>

On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com<http://Cisco.com> Profile?

Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>> wrote:
Anthony,
Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com<http://Cisco.com> Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

<image002.png>


Then click the Access Management tab

<image003.png>

Then click the CCIE tab

<image004.png>

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
<image005.png>

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
<image006.png>

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

<image007.png>

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

<image008.png>

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

<image009.png>
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it. I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
How in the world did that slip through the cracks? Start power maybe? No
one wanted to correct him? Wowza!

On Tue, Sep 24, 2019 at 10:32 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

> I prefer Mt. Penguin.
>
>
>
> As does Benadark Cumberband.
>
>
>
> https://www.youtube.com/watch?v=9GHPNKUMf70&t=3m18s
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 11:26 AM
> *To:* Dave, Pavan <pdave@presidio.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thanks for the insight!
>
>
>
> Correction to my previous post, I meant to type Mr. Penguin, and not Mt.
> Penguin.
>
>
>
> On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <pdave@presidio.com> wrote:
>
> It’s been a while since my TAC days but CCIE meant you went straight to
> Backbone TAC. They were considering phasing this out at some point, not
> sure where that went because TAC does key word based routing.
>
>
> There is/was some thinking with customers that backbone = best, but the
> way keywords are distributed this may often times be a disservice to
> getting a speedy resolution. You may have a more skilled engineer, but they
> may not see that type of problem often and it will take them much longer to
> reach a resolution.
>
>
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:09 AM
> *To:* UC Penguin <gentoo@ucpenguin.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> *EXTERNAL EMAIL*
>
>
>
>
>
> Low blow Mt Penguin, low blow. I'm not saying you get developers on the
> case with you. I think it's more of a backbone TAC (if available) versus
> the outsourced TAC. I admittedly haven't opened a TAC case since fixing my
> status, so the benefit has yet to be seen by me. I did notice I can select
> Sev 2 online, however, Sev 1 was still disabled as an option when I took a
> cursory look.
>
>
>
> On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
> Mine was associated, though I haven’t seen any noticeable TAC improvements.
>
>
>
>
>
>
>
> * Pavan Dave | Senior Engineer, Contact Center Presidio (NASDAQ: PSDO) |
> presidio.com <http://presidio.com> 7701 Las Colinas Ridge #600, Irving, TX
> 75063 D: 469.464.1283 | C: 832.860.5465 | pdave@presidio.com
> <pdave@presidio.com>*
>
>
>
> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
> they had a similar experience in thinking CCIE treatment was automatic.
> I’ll have to follow up with them.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> <image001.png>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:22 AM
> *To:* Peter Slow <peter.slow@gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thank you so much for the congratulations and appreciation! So far no one
> has mentioned that it helped them get associated, or if they already were,
> so I'm not too sure if this was a valuable guide or not. I'm afraid I
> might be the only knucklehead who earned his CCIE, promptly set it on a
> shelf, and didn't put it to work for me.
>
>
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>
> Anthony,
>
> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
>
>
> -Pete
>
>
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
>
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
>
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening. Its not unreasonable to assume this was an automatic
> association. Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
>
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
>
>
> Head on over to your Cisco.com Profile Account Management page:
>
> https://www.cisco.com/c/en/us/about/account.html
>
>
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
>
>
> <image002.png>
>
>
>
>
>
> Then click the Access Management tab
>
>
>
> <image003.png>
>
>
>
> Then click the CCIE tab
>
>
>
> <image004.png>
>
>
>
> Now, either one of two things will show here:
>
>
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
>
>
> *GOOD*
>
> <image005.png>
>
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
>
>
> *BAD*
>
> <image006.png>
>
>
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
>
>
> Step 1) Check your CCIE Profile
>
>
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
>
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
>
>
> <image007.png>
>
>
>
> Step 2) Check your CCO Profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
>
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
>
>
> <image008.png>
>
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you. I.e., Which name is correct, or
> email, etc. Just make them match 100%.
>
>
>
> Step 3) Associate your CCIE to your CCO profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
>
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name. You might have still had this open.
>
>
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
>
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
>
>
> <image009.png>
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
>
>
> And that's it. I hope this helps someone avoid 5 years of missed
> opportunity.
>
>
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> *This message w/attachments (message) is intended solely for the use of
> the intended recipient(s) and may contain information that is privileged,
> confidential or proprietary. If you are not an intended recipient, please
> notify the sender, and then please delete and destroy all copies and
> attachments. Please be advised that any review or dissemination of, or the
> taking of any action in reliance on, the information contained in or
> attached to this message is prohibited.*
>
>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
It wasn’t intended to be mean.

Just an observation.

Would be nice if CCIEs (that aren’t associated with a partner), are given more access similar to what is available to partners.

I can’t count the number of times going through support forums something links to a partner only link.

I’m probably in the minority, but just a different view point.

> On Sep 24, 2019, at 10:08, Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>
> Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.
>
>> On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>> Mine was associated, though I haven’t seen any noticeable TAC improvements.
>>
>>> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>>>
>>> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ---
>>>
>>> Lelio Fulgenzi, B.A. | Senior Analyst
>>>
>>> Computing and Communications Services | University of Guelph
>>>
>>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
>>>
>>> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>>>
>>>
>>>
>>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>>
>>>
>>>
>>> <image001.png>
>>>
>>>
>>>
>>> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
>>> Sent: Tuesday, September 24, 2019 10:22 AM
>>> To: Peter Slow <peter.slow@gmail.com>
>>> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
>>> Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>>>
>>>
>>>
>>> Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.
>>>
>>>
>>>
>>> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>>>
>>> Anthony,
>>>
>>> Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!
>>>
>>>
>>>
>>> -Pete
>>>
>>>
>>>
>>> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>>>
>>> Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.
>>>
>>>
>>>
>>> I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.
>>>
>>>
>>>
>>> Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.
>>>
>>>
>>>
>>> First up, just check if your CCO profile reflects your CCIE status, because it might.
>>>
>>>
>>>
>>> Head on over to your Cisco.com Profile Account Management page:
>>>
>>> https://www.cisco.com/c/en/us/about/account.html
>>>
>>>
>>>
>>> Partners and Customers alike, will click the Customer Profile Manager link.
>>>
>>>
>>>
>>> <image002.png>
>>>
>>>
>>>
>>>
>>>
>>> Then click the Access Management tab
>>>
>>>
>>>
>>> <image003.png>
>>>
>>>
>>>
>>> Then click the CCIE tab
>>>
>>>
>>>
>>> <image004.png>
>>>
>>>
>>>
>>> Now, either one of two things will show here:
>>>
>>>
>>>
>>> A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.
>>>
>>>
>>>
>>> GOOD
>>>
>>> <image005.png>
>>>
>>>
>>>
>>> B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated
>>>
>>>
>>>
>>> BAD
>>>
>>> <image006.png>
>>>
>>>
>>>
>>> So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.
>>>
>>>
>>>
>>> Step 1) Check your CCIE Profile
>>>
>>>
>>>
>>> Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>>>
>>>
>>>
>>> Click on Profile, and check your First Name, Last Name, Email and Company Name
>>>
>>>
>>>
>>> <image007.png>
>>>
>>>
>>>
>>> Step 2) Check your CCO Profile
>>>
>>>
>>>
>>> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager
>>>
>>>
>>>
>>> It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company
>>>
>>>
>>>
>>> <image008.png>
>>>
>>>
>>>
>>> All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.
>>>
>>>
>>>
>>> Step 3) Associate your CCIE to your CCO profile
>>>
>>>
>>>
>>> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager
>>>
>>>
>>>
>>> Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.
>>>
>>>
>>>
>>> Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.
>>>
>>>
>>>
>>> Now, I had trouble with this one part, and I was getting the following error when submitting
>>>
>>>
>>>
>>> <image009.png>
>>>
>>> So, I needed to open a certification support case at: www.cisco.com/go/certsupport, in which case, they actually made the association for me, though, I am told its supposed to be self-service.
>>>
>>>
>>>
>>> And that's it. I hope this helps someone avoid 5 years of missed opportunity.
>>>
>>>
>>>
>>> Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
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>>> https://puck.nether.net/mailman/listinfo/cisco-voip
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
I was just kidding around anyway.

For what it's worth, I've been at a Partner for the majority of my career
(~10 out of ~13 years), and I can honestly say that, from a post-sales
engineering role I serve, there's very little of benefit to me on the
partner side. I derive almost all of my value from public documentation,
the non-partner support forums, this mailing list, and good old fashion
"let's try it and see what it does."

I find the partner support forum area to be quite dead, and when questions
are asked, it's public information that could have benefited a google
searcher looking for that answer.

Perhaps some partners will chime in here and share with me some nugget of
information, and I'll realize, once again, I've been missing out on
something for all these years. SMH

I can see how though, for a pre-sales engineer, that would be quite
different. I see Srini
<https://community.cisco.com/t5/user/viewprofilepage/user-id/322131> over
in the partner forums just crushing it, basically doing Cisco's job for
them, helping all kinds of partners out. Competitors to his own company no
less.

On Tue, Sep 24, 2019 at 11:49 AM UC Penguin <gentoo@ucpenguin.com> wrote:

> It wasn’t intended to be mean.
>
> Just an observation.
>
> Would be nice if CCIEs (that aren’t associated with a partner), are given
> more access similar to what is available to partners.
>
> I can’t count the number of times going through support forums something
> links to a partner only link.
>
> I’m probably in the minority, but just a different view point.
>
> On Sep 24, 2019, at 10:08, Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Low blow Mt Penguin, low blow. I'm not saying you get developers on the
> case with you. I think it's more of a backbone TAC (if available) versus
> the outsourced TAC. I admittedly haven't opened a TAC case since fixing my
> status, so the benefit has yet to be seen by me. I did notice I can select
> Sev 2 online, however, Sev 1 was still disabled as an option when I took a
> cursory look.
>
> On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
>> Mine was associated, though I haven’t seen any noticeable TAC
>> improvements.
>>
>> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>>
>> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
>> they had a similar experience in thinking CCIE treatment was automatic.
>> I’ll have to follow up with them.
>>
>>
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
>> Holloway
>> *Sent:* Tuesday, September 24, 2019 10:22 AM
>> *To:* Peter Slow <peter.slow@gmail.com>
>> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
>> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com
>> Profile?
>>
>>
>>
>> Thank you so much for the congratulations and appreciation! So far no
>> one has mentioned that it helped them get associated, or if they already
>> were, so I'm not too sure if this was a valuable guide or not. I'm afraid
>> I might be the only knucklehead who earned his CCIE, promptly set it on a
>> shelf, and didn't put it to work for me.
>>
>>
>>
>> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com> wrote:
>>
>> Anthony,
>>
>> Congratulations ???????? on your fifth IE anniversary! It’s very nice of
>> you to create and provide this guide to everyone. Thanks for creating this!
>>
>>
>>
>> -Pete
>>
>>
>>
>> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>> Ok, so this is kind of big news for me, so I thought I'd share it with
>> all of you; current and future CCIEs.
>>
>>
>>
>> I got my CCIE Collaboration (45633) five years ago, and had always been
>> told that I would receive preferred treatment when opening TAC cases.
>>
>>
>>
>> Now, I didn't know how to verify that statement, so I just assumed it was
>> happening. Its not unreasonable to assume this was an automatic
>> association. Come to find out, I was wrong, and for five years, I have
>> been missing out on this benefit.
>>
>>
>>
>> First up, just check if your CCO profile reflects your CCIE status,
>> because it might.
>>
>>
>>
>> Head on over to your Cisco.com Profile Account Management page:
>>
>> https://www.cisco.com/c/en/us/about/account.html
>>
>>
>>
>> Partners and Customers alike, will click the Customer Profile Manager
>> link.
>>
>>
>>
>> <image002.png>
>>
>>
>>
>>
>>
>> Then click the Access Management tab
>>
>>
>>
>> <image003.png>
>>
>>
>>
>> Then click the CCIE tab
>>
>>
>>
>> <image004.png>
>>
>>
>>
>> Now, either one of two things will show here:
>>
>>
>>
>> A) If you see a link to the CCIE program, then you're golden, and you
>> don't need this guide, sorry to waste your time, but at least you can sleep
>> easy tonight.
>>
>>
>>
>> *GOOD*
>>
>> <image005.png>
>>
>>
>>
>> B) If you see two fields to enter your CCIE Number and Company Name, then
>> you are not associated
>>
>>
>>
>> *BAD*
>>
>> <image006.png>
>>
>>
>>
>> So, if this matches what you see, then we need to make sure some things
>> line up first before just submitting the information, else it will likely
>> just fail.
>>
>>
>>
>> Step 1) Check your CCIE Profile
>>
>>
>>
>> Go to:
>> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>>
>>
>>
>> Click on Profile, and check your First Name, Last Name, Email and Company
>> Name
>>
>>
>>
>> <image007.png>
>>
>>
>>
>> Step 2) Check your CCO Profile
>>
>>
>>
>> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
>> started on), and click on Customer Profile Manager
>>
>>
>>
>> It should already be on the Personal tab, but if not, click that, and
>> check your First Name, Last Name, Email and Company
>>
>>
>>
>> <image008.png>
>>
>>
>>
>> All 4 values should match exactly, and if not, you will need to correct
>> them, and how you do that is up to you. I.e., Which name is correct, or
>> email, etc. Just make them match 100%.
>>
>>
>>
>> Step 3) Associate your CCIE to your CCO profile
>>
>>
>>
>> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
>> a few times), and click on Customer Profile Manager
>>
>>
>>
>> Then click on Access Management, and finally click on the CCIE tab, to
>> find yourself back at the form you need to submit with your CCIE # and
>> Company name. You might have still had this open.
>>
>>
>>
>> Populate the fields to reflect your number and the company name as you
>> saw it on both your CCIE and CCO profiles, and click Submit.
>>
>>
>>
>> Now, I had trouble with this one part, and I was getting the following
>> error when submitting
>>
>>
>>
>> <image009.png>
>>
>> So, I needed to open a certification support case at:
>> www.cisco.com/go/certsupport, in which case, they actually made the
>> association for me, though, I am told its supposed to be self-service.
>>
>>
>>
>> And that's it. I hope this helps someone avoid 5 years of missed
>> opportunity.
>>
>>
>>
>> Let me know if this helped you out, or if you already were associated.
>> I'm curious as to how many people have this slip by them.
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
Re: Is Your CCIE Status on Your Cisco.com Profile? [ In reply to ]
Outside of the Collab VT, I’d say if you are involved in post sales you get better and more timely info in the CCP about future stuff and planning than you do as a partner.

The stuff Srini knows and I do to some extent is about ordering and BOMs, etc etc. and not really useful to post sales scenarios usually.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 12:59 PM
To: UC Penguin <gentoo@ucpenguin.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

I was just kidding around anyway.

For what it's worth, I've been at a Partner for the majority of my career (~10 out of ~13 years), and I can honestly say that, from a post-sales engineering role I serve, there's very little of benefit to me on the partner side. I derive almost all of my value from public documentation, the non-partner support forums, this mailing list, and good old fashion "let's try it and see what it does."

I find the partner support forum area to be quite dead, and when questions are asked, it's public information that could have benefited a google searcher looking for that answer.

Perhaps some partners will chime in here and share with me some nugget of information, and I'll realize, once again, I've been missing out on something for all these years. SMH

I can see how though, for a pre-sales engineer, that would be quite different. I see Srini<https://community.cisco.com/t5/user/viewprofilepage/user-id/322131> over in the partner forums just crushing it, basically doing Cisco's job for them, helping all kinds of partners out. Competitors to his own company no less.

On Tue, Sep 24, 2019 at 11:49 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
It wasn’t intended to be mean.

Just an observation.

Would be nice if CCIEs (that aren’t associated with a partner), are given more access similar to what is available to partners.

I can’t count the number of times going through support forums something links to a partner only link.

I’m probably in the minority, but just a different view point.

On Sep 24, 2019, at 10:08, Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>> wrote:
Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
Mine was associated, though I haven’t seen any noticeable TAC improvements.

On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com<http://Cisco.com> Profile?

Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow@gmail.com<mailto:peter.slow@gmail.com>> wrote:
Anthony,
Congratulations ???????? on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com<http://Cisco.com> Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

<image002.png>


Then click the Access Management tab

<image003.png>

Then click the CCIE tab

<image004.png>

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
<image005.png>

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
<image006.png>

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

<image007.png>

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

<image008.png>

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

<image009.png>
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it. I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip