Mailing List Archive: Missing workspace / workspace not visible

Missing workspace / workspace not visible

May 16, 2011, 9:22 AM

Post #1 of 17 (6277 views)

Dear all,

My Bric installation was working fine. Now, I find that my workspace is inaccessible. I log in
successfully, but the My Workspace section on the left does not expand (see attached). None of the
normal sections or links are available. The admin section is present and works correctly.

Clicking on My Workspace only results in the below line in the Apache access log, and reloads the
page with the same result. Nothing is shown in the error log for the vhost.

145.221.52.106 - - [16/May/2011:16:15:00 +0000] "GET /workflow/profile/workspace/ HTTP/1.1" 200 5534
"http://content.flash.org.uk/?BRICOLAGE_AUTH=exp%261305591298%26hash%26c60d23bccdaa5d415a6eb9d3afc94027%26ip%26145.221.52%26lmu%261305562498%26user%26igibbs%3B%20path%3D%2F%3B%20expires%3DTue%2C%2017-May-2011%2000%3A14%3A58%20GMT&BRICOLAGE=25076374236b4010c5a76af529f5b889%3B%20path%3D%2F"
"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR
3.5.30729; .NET CLR 3.0.30729; InfoPath.2; MS-RTC LM 8)"

The DB ended up stoppped recently. After restarting it, I was able to log in to Bric OK, but this is
the first time since then that I have tried to create a story.

I've reproduced this on several computers and browsers.

Can anyone suggest anything, please?

Thanks

Ian Gibbs

Re: Missing workspace / workspace not visible [ In reply to ]

david at kineticode

May 16, 2011, 9:31 AM

Post #2 of 17 (6178 views)

On May 16, 2011, at 9:22 AM, Ian Gibbs wrote:

> Dear all,
>
> My Bric installation was working fine. Now, I find that my workspace is inaccessible. I log in successfully, but the My Workspace section on the left does not expand (see attached). None of the normal sections or links are available. The admin section is present and works correctly.
>
> Clicking on My Workspace only results in the below line in the Apache access log, and reloads the page with the same result. Nothing is shown in the error log for the vhost.
>
> 145.221.52.106 - - [16/May/2011:16:15:00 +0000] "GET /workflow/profile/workspace/ HTTP/1.1" 200 5534 "http://content.flash.org.uk/?BRICOLAGE_AUTH=exp%261305591298%26hash%26c60d23bccdaa5d415a6eb9d3afc94027%26ip%26145.221.52%26lmu%261305562498%26user%26igibbs%3B%20path%3D%2F%3B%20expires%3DTue%2C%2017-May-2011%2000%3A14%3A58%20GMT&BRICOLAGE=25076374236b4010c5a76af529f5b889%3B%20path%3D%2F" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2; MS-RTC LM 8)"

Are you getting a Bricolage error page? That error there doesn't tell us much. Ideally we need to see an actual error message, from your error log or from the Bricolage error page (IIRC, there's a "show full error" link).

Most likely you have a corrupt document checked out that will need to be fixed.

Best,

David

Re: Missing workspace / workspace not visible [ In reply to ]

May 16, 2011, 12:19 PM

Post #3 of 17 (6176 views)

On Mon, 16 May 2011 09:31:28 -0700, "David E. Wheeler"
<david@kineticode.com> wrote:
> On May 16, 2011, at 9:22 AM, Ian Gibbs wrote:
>
>> Dear all,
>>
>> My Bric installation was working fine. Now, I find that my workspace is
>> inaccessible. I log in successfully, but the My Workspace section on
the
>> left does not expand (see attached). None of the normal sections or
links
>> are available. The admin section is present and works correctly.
>>
>> Clicking on My Workspace only results in the below line in the Apache
>> access log, and reloads the page with the same result. Nothing is shown
>> in the error log for the vhost.
>>
>> 145.221.52.106 - - [16/May/2011:16:15:00 +0000] "GET
>> /workflow/profile/workspace/ HTTP/1.1" 200 5534
>>
"http://content.flash.org.uk/?BRICOLAGE_AUTH=exp%261305591298%26hash%26c60d23bccdaa5d415a6eb9d3afc94027%26ip%26145.221.52%26lmu%261305562498%26user%26igibbs%3B%20path%3D%2F%3B%20expires%3DTue%2C%2017-May-2011%2000%3A14%3A58%20GMT&BRICOLAGE=25076374236b4010c5a76af529f5b889%3B%20path%3D%2F"
>> "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2;
>> .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2;
>> MS-RTC LM 8)"
>
> Are you getting a Bricolage error page? That error there doesn't tell us
> much. Ideally we need to see an actual error message, from your error
log
> or from the Bricolage error page (IIRC, there's a "show full error"
link).
>
> Most likely you have a corrupt document checked out that will need to be
> fixed.
>
> Best,
>
> David

There is no more than what I have, unfortunately. The screenshot shows
everything I see. There's no error anywhere I can see, and nothing in the
apache error log.

--
Regards,
--
Ian Gibbs
ian@flash.org.uk
07815142001

Re: Missing workspace / workspace not visible [ In reply to ]

bret at pectopah

May 16, 2011, 12:28 PM

Post #4 of 17 (6167 views)

Hi Ian,

If the admin section works correctly, can you try creating a new user
and then signing in as that person?

Then, if the problem is a corrupt story, you may be able to narrow in on
that by browsing from desk to desk until you land on the one where the
bad asset is.

After that, bric_soap is frequently useful for manipulating assets that
are causing trouble in the UI. Let me know if you need some samples of
that.

Hope this helps,

Bret

On Mon, 2011-05-16 at 19:19 +0000, ian wrote:
> On Mon, 16 May 2011 09:31:28 -0700, "David E. Wheeler"
> <david@kineticode.com> wrote:
> > On May 16, 2011, at 9:22 AM, Ian Gibbs wrote:
> >
> >> Dear all,
> >>
> >> My Bric installation was working fine. Now, I find that my workspace is
> >> inaccessible. I log in successfully, but the My Workspace section on
> the
> >> left does not expand (see attached). None of the normal sections or
> links
> >> are available. The admin section is present and works correctly.
> >>
> >> Clicking on My Workspace only results in the below line in the Apache
> >> access log, and reloads the page with the same result. Nothing is shown
> >> in the error log for the vhost.
> >>
> >> 145.221.52.106 - - [16/May/2011:16:15:00 +0000] "GET
> >> /workflow/profile/workspace/ HTTP/1.1" 200 5534
> >>
> "http://content.flash.org.uk/?BRICOLAGE_AUTH=exp%261305591298%26hash%26c60d23bccdaa5d415a6eb9d3afc94027%26ip%26145.221.52%26lmu%261305562498%26user%26igibbs%3B%20path%3D%2F%3B%20expires%3DTue%2C%2017-May-2011%2000%3A14%3A58%20GMT&BRICOLAGE=25076374236b4010c5a76af529f5b889%3B%20path%3D%2F"
> >> "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2;
> >> .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2;
> >> MS-RTC LM 8)"
> >
> > Are you getting a Bricolage error page? That error there doesn't tell us
> > much. Ideally we need to see an actual error message, from your error
> log
> > or from the Bricolage error page (IIRC, there's a "show full error"
> link).
> >
> > Most likely you have a corrupt document checked out that will need to be
> > fixed.
> >
> > Best,
> >
> > David
>
> There is no more than what I have, unfortunately. The screenshot shows
> everything I see. There's no error anywhere I can see, and nothing in the
> apache error log.
>
> --
> Regards,
> --
> Ian Gibbs
> ian@flash.org.uk
> 07815142001

--
Bret Dawson
Producer
Pectopah Productions Inc.
(416) 895-7635
bret@pectopah.com
www.pectopah.com

Re: Missing workspace / workspace not visible [ In reply to ]

May 18, 2011, 1:11 AM

Post #5 of 17 (6155 views)

On 05/16/2011 08:28 PM, Bret Dawson wrote:
> Hi Ian,
>
> If the admin section works correctly, can you try creating a new user
> and then signing in as that person?
>
> Then, if the problem is a corrupt story, you may be able to narrow in on
> that by browsing from desk to desk until you land on the one where the
> bad asset is.
>
> After that, bric_soap is frequently useful for manipulating assets that
> are causing trouble in the UI. Let me know if you need some samples of
> that.
>
>
> Hope this helps,
>
> Bret
>
>

A new user has the same result - admin but no worksapce. I don't know anything about bric_soap -
what should I do with it?

Thanks.

Ian

Re: Missing workspace / workspace not visible [ In reply to ]

zdravko.balorda at siix

May 18, 2011, 1:18 AM

Post #6 of 17 (6160 views)

>
>
> A new user has the same result - admin but no worksapce. I don't know
> anything about bric_soap - what should I do with it?

Hmmm, workspace has no submenus! Only workflows.

Regards, Zdravko

Re: Missing workspace / workspace not visible [ In reply to ]

May 18, 2011, 1:46 AM

Post #7 of 17 (6147 views)

On 05/18/2011 09:18 AM, Zdravko Balorda wrote:
>
>>
>>
>> A new user has the same result - admin but no worksapce. I don't know anything about bric_soap -
>> what should I do with it?
>
> Hmmm, workspace has no submenus! Only workflows.
>
> Regards, Zdravko

'admin' is a member of global admins, and 'user' is a member of Story Editors, Media Producers,
Template Developers and Publishing Admins. However, no workflows are shown. I have not edited any of
the built-in workflows or added any new ones.

Where is the association between the three standard workflows and the relevant groups. How does Bric
know that members of the Story Editors group should see the Story workflow?

Ian

Re: Missing workspace / workspace not visible [ In reply to ]

zdravko.balorda at siix

May 18, 2011, 2:05 AM

Post #8 of 17 (6158 views)

If Global Admin doesn't have it, it's probably not there. :)
If you select "Default site" then all three workflows on the left
should be expandable.

If not, perhaps reinstall is needed.
Zdravko

Ian Gibbs wrote:
> On 05/18/2011 09:18 AM, Zdravko Balorda wrote:
>>
>>>
>>>
>>> A new user has the same result - admin but no worksapce. I don't know
>>> anything about bric_soap -
>>> what should I do with it?
>>
>> Hmmm, workspace has no submenus! Only workflows.
>>
>> Regards, Zdravko
>
> 'admin' is a member of global admins, and 'user' is a member of Story
> Editors, Media Producers, Template Developers and Publishing Admins.
> However, no workflows are shown. I have not edited any of the built-in
> workflows or added any new ones.
>
> Where is the association between the three standard workflows and the
> relevant groups. How does Bric know that members of the Story Editors
> group should see the Story workflow?
>
> Ian
>

Re: Missing workspace / workspace not visible [ In reply to ]

May 18, 2011, 4:15 AM

Post #9 of 17 (6168 views)

On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>
> If Global Admin doesn't have it, it's probably not there. :)
> If you select "Default site" then all three workflows on the left
> should be expandable.
>
> If not, perhaps reinstall is needed.
> Zdravko
>

I've deleted default site (after adding a custom one). Is that bad?

Re: Missing workspace / workspace not visible [ In reply to ]

zdravko.balorda at siix

May 18, 2011, 4:31 AM

Post #10 of 17 (6156 views)

Ian Gibbs wrote:
> On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>>
>> If Global Admin doesn't have it, it's probably not there. :)
>> If you select "Default site" then all three workflows on the left
>> should be expandable.
>>
>> If not, perhaps reinstall is needed.
>> Zdravko
>>
>
> I've deleted default site (after adding a custom one). Is that bad?
>

Not necessarily. But workflows are assigned to specific site. So you
need a separate set of workflows for your new site.

Regards, Zdravko.

Re: Missing workspace / workspace not visible [ In reply to ]

david at kineticode

May 18, 2011, 7:30 AM

Post #11 of 17 (6155 views)

On May 18, 2011, at 7:15 AM, Ian Gibbs wrote:

> I've deleted default site (after adding a custom one). Is that bad?

You need to make sure that everyone who needs to create content for the site has READ access to it.

Best,

David

Re: Missing workspace / workspace not visible [ In reply to ]

May 19, 2011, 12:11 AM

Post #12 of 17 (6151 views)

On 05/18/2011 12:31 PM, Zdravko Balorda wrote:
> Ian Gibbs wrote:
>> On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>>>
>>> If Global Admin doesn't have it, it's probably not there. :)
>>> If you select "Default site" then all three workflows on the left
>>> should be expandable.
>>>
>>> If not, perhaps reinstall is needed.
>>> Zdravko
>>>
>>
>> I've deleted default site (after adding a custom one). Is that bad?
>>
>
> Not necessarily. But workflows are assigned to specific site. So you
> need a separate set of workflows for your new site.
>
> Regards, Zdravko.

After deleting the default workflows and adding new ones, they have appeared in the left-hand bar
underneath workspace as expected, so thank you all for your help. However, in the process of
creating them, there is no opportunity to specify which site they are associated with. How/where do
I do this? I would expect it to be a drop-down in the New Template screen.

Ian

Re: Missing workspace / workspace not visible [ In reply to ]

zdravko.balorda at siix

May 19, 2011, 12:26 AM

Post #13 of 17 (6155 views)

Ian Gibbs wrote:
> On 05/18/2011 12:31 PM, Zdravko Balorda wrote:
>> Ian Gibbs wrote:
>>> On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>>>>
>>>> If Global Admin doesn't have it, it's probably not there. :)
>>>> If you select "Default site" then all three workflows on the left
>>>> should be expandable.
>>>>
>>>> If not, perhaps reinstall is needed.
>>>> Zdravko
>>>>
>>>
>>> I've deleted default site (after adding a custom one). Is that bad?
>>>
>>
>> Not necessarily. But workflows are assigned to specific site. So you
>> need a separate set of workflows for your new site.
>>
>> Regards, Zdravko.
>
>
> After deleting the default workflows and adding new ones, they have
> appeared in the left-hand bar underneath workspace as expected, so thank
> you all for your help. However, in the process of creating them, there
> is no opportunity to specify which site they are associated with.
> How/where do I do this? I would expect it to be a drop-down in the New
> Template screen.
>
> Ian
>

Since you have only one site, it went just through, otherwise there is a selection
list from which you choose a site. It's in the Workflow screen.

Regards, Zdravko

Re: Missing workspace / workspace not visible [ In reply to ]

May 19, 2011, 12:38 AM

Post #14 of 17 (6154 views)

On 05/19/2011 08:26 AM, Zdravko Balorda wrote:
> Ian Gibbs wrote:
>> On 05/18/2011 12:31 PM, Zdravko Balorda wrote:
>>> Ian Gibbs wrote:
>>>> On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>>>>>
>>>>> If Global Admin doesn't have it, it's probably not there. :)
>>>>> If you select "Default site" then all three workflows on the left
>>>>> should be expandable.
>>>>>
>>>>> If not, perhaps reinstall is needed.
>>>>> Zdravko
>>>>>
>>>>
>>>> I've deleted default site (after adding a custom one). Is that bad?
>>>>
>>>
>>> Not necessarily. But workflows are assigned to specific site. So you
>>> need a separate set of workflows for your new site.
>>>
>>> Regards, Zdravko.
>>
>>
>> After deleting the default workflows and adding new ones, they have appeared in the left-hand bar
>> underneath workspace as expected, so thank you all for your help. However, in the process of
>> creating them, there is no opportunity to specify which site they are associated with. How/where
>> do I do this? I would expect it to be a drop-down in the New Template screen.
>>
>> Ian
>>
>
> Since you have only one site, it went just through, otherwise there is a selection
> list from which you choose a site. It's in the Workflow screen.
>
> Regards, Zdravko
>
>

OK, thanks. Is there a feature request or bug in this then? Maybe one of these three?

1 When the first site is created all the existing workflows should be assigned to it
2 You should not be able to delete the only site
3 When no workflows are available to you, there should be some text to that effect on the left-hand side

Ian

Re: Missing workspace / workspace not visible [ In reply to ]

zdravko.balorda at siix

May 19, 2011, 12:51 AM

Post #15 of 17 (6149 views)

Ian Gibbs wrote:
> On 05/19/2011 08:26 AM, Zdravko Balorda wrote:
>> Ian Gibbs wrote:
>>> On 05/18/2011 12:31 PM, Zdravko Balorda wrote:
>>>> Ian Gibbs wrote:
>>>>> On 05/18/2011 10:05 AM, Zdravko Balorda wrote:
>>>>>>
>>>>>> If Global Admin doesn't have it, it's probably not there. :)
>>>>>> If you select "Default site" then all three workflows on the left
>>>>>> should be expandable.
>>>>>>
>>>>>> If not, perhaps reinstall is needed.
>>>>>> Zdravko
>>>>>>
>>>>>
>>>>> I've deleted default site (after adding a custom one). Is that bad?
>>>>>
>>>>
>>>> Not necessarily. But workflows are assigned to specific site. So you
>>>> need a separate set of workflows for your new site.
>>>>
>>>> Regards, Zdravko.
>>>
>>>
>>> After deleting the default workflows and adding new ones, they have
>>> appeared in the left-hand bar
>>> underneath workspace as expected, so thank you all for your help.
>>> However, in the process of
>>> creating them, there is no opportunity to specify which site they are
>>> associated with. How/where
>>> do I do this? I would expect it to be a drop-down in the New Template
>>> screen.
>>>
>>> Ian
>>>
>>
>> Since you have only one site, it went just through, otherwise there is
>> a selection
>> list from which you choose a site. It's in the Workflow screen.
>>
>> Regards, Zdravko
>>
>>
>
> OK, thanks. Is there a feature request or bug in this then? Maybe one of
> these three?
>
> 1 When the first site is created all the existing workflows should be
> assigned to it
> 2 You should not be able to delete the only site
> 3 When no workflows are available to you, there should be some text to
> that effect on the left-hand side
>
> Ian
>

It's kind of a procedural issue. For a new site one need many things, output
channels, destinations, workflows, Desks, users, ... So I don't see it as a bug.

Zdravko

Re: Missing workspace / workspace not visible [ In reply to ]

david at kineticode

May 20, 2011, 8:30 AM

Post #16 of 17 (6160 views)

On May 19, 2011, at 3:38 AM, Ian Gibbs wrote:

> OK, thanks. Is there a feature request or bug in this then? Maybe one of these three?
>
> 1 When the first site is created all the existing workflows should be assigned to it
> 2 You should not be able to delete the only site
> 3 When no workflows are available to you, there should be some text to that effect on the left-hand side

I think 2 and 3 are reasonable. Would you create an issue for this?

http://bricolage.lighthouseapp.com/

Thanks,

David

Re: Missing workspace / workspace not visible [ In reply to ]

May 26, 2011, 7:18 AM

Post #17 of 17 (6137 views)

On 05/20/2011 04:30 PM, David E. Wheeler wrote:
> On May 19, 2011, at 3:38 AM, Ian Gibbs wrote:
>
>> OK, thanks. Is there a feature request or bug in this then? Maybe one of these three?
>>
>> 1 When the first site is created all the existing workflows should be assigned to it
>> 2 You should not be able to delete the only site
>> 3 When no workflows are available to you, there should be some text to that effect on the left-hand side
>
> I think 2 and 3 are reasonable. Would you create an issue for this?
>
> http://bricolage.lighthouseapp.com/
>
> Thanks,
>
> David
>
>

That's done. Thanks for everyone's help.

Ian